Email us at email@example.com to get your questions answered. We respond within 1-2 business days. :)
How soon will I receive my order after it’s placed?
For shipping timeline and available options please check our Shipping Info page.
Do you offer any shipping options other than USPS First Class?
If you don’t get USPS delivery at your address or don't want to opt in for the "Express Shipping" option, add a note to your order or send us an email and we’ll provide any alternative shipping options and cost estimates.
My tracking info says “delivered” but I haven’t seen my package.
We see this happen occasionally with USPS delivery. Please give it 1-2 extra days and if your package is still missing, send us an email.
I ordered a custom ID tag and it didn’t come with the rest of my order?
For US orders, we have your ID tags be shipped directly from our engraver. It can take an extra 1-3 business days for the tags to be processed. Please be on the lookout for a separate mailer in the next few days.
We're currently not taking ID tag orders for international orders. Sorry!
RETURN & EXCHANGE
Can I exchange a product if I ordered the wrong size?
Yes. We will help you get the right size for your pup if you happened to order the wrong size. Send us an email and let us know your order number and what size you need. You will be asked to cover any difference in product cost. For US addresses only, if you decide to have us send you a printable return label starting at $4.95 depending on the weight of your return.
How do I return a product I purchased online?
Send us an email and let us know your order number and the item you wish to return. Please do not send back items without having contacted us first. We can provide a printable return label (US addresses only) starting at $4.95 upon your request and deduct from your refund. Refunds are issued on inquiries received within 30 days of order delivery, otherwise we offer store credit. For returns to be accepted, products must be in resellable condition, free of dirt or dog hair.
I’m local to San Francisco. Can I pick up my order that I placed online?
No problem! As long as we have the product you ordered in stock at our studio, you’re welcome to pick up in person. If your order incurred a shipping fee and you ended up picking up in person, we’ll issue a refund for that amount. Please email us in advance to make an appointment so we don’t miss you.
- More on our return/exchange policy
My pup grew out of OR chewed through the current Wildebeest gear, do you offer any discount on replacement gear?
Yes. All of our products are covered under the Wild4life Warranty. We offer a 25% discount if you wish to replace your out-grown puppy gear, chewed gear and worn-n-torn gear. Email us to get your warranty inquiry started.
Check out our Linden Harness fitting & desensitizing tips too.
I received a defective product. Can I get a replacement?
Of course! It’s rare, but manufacturing defects can happen and if you believe you’ve received a defective product from us, send us an email with a photo of the product and we’ll send you a replacement for free.
I bought a Wildebeest product from a retail store other than your website. Is my gear still covered under your warranty?
Yes. However, we do need to see some sort of proof that it was indeed our gear that you had, such as a photo of the product, or of your pup wearing our product, or the sales receipt from your purchase.
- More on the Wild4Life Warranty
My pup’s in between sizes, I’m not sure what size to get?
We would suggest getting the bigger size, however if you are ever unsure you are always welcome to email or DM us on Instagram. Make sure to include your pups girth, weight, length, age... any info that would help us figure out the best size for your pup.
Can my dog & I come into your studio for a fitting?
Yes. Locals or visitors are welcome to come into our studio during business hours to get fitted and geared up. Please email us in advance to set up an appointment so we don’t miss you.
What’s the best way to know when a backordered item will be available?
You can start by signing up for our newsletter or following us on Instagram to hear about restocked items. We also make a note in the product description on our site any info related to the backordered item or restock date.
Can I find your products at my local pet store?
It depends. We work with a number of pet stores all around the country and they may be carrying the Wildebeest product you’re looking for. Different stores carry different products from us so our online shop will be the most comprehensive place where you can access our entire line of products, but we understand you may want to see our products in person before purchasing. Call and ask your local store about Wildebeest or email us to find your nearest store carrying Wildebeest.
How do I purchase an item that's on backorder?
We're currently not able to take "pre-orders" of any item that is out of stock. Please refer to the estimated restock date (subject to change) listed on the respective product detail page and check back with us around that time. We also recommend subscribing to our newsletter or following us on Instagram, where we announce restocks, new product drops, and share updates, promos and user tips.