Email us at firstname.lastname@example.org to get your questions answered. We respond within 1-2 business days. :)
How soon will I receive my order after it’s placed?
All in-stock orders are normally processed and shipped within 2-3 days. We’ll notify you of any backordered items in your order along with an estimated ship date.
We ship most orders using USPS First Class which normally takes 2-4 business days domestically and 7-15 internationally.
Lately we’ve been seeing COVID-related delays to some domestic and international destinations. We ask for extra patience during these times and if you haven’t received your order after 15 business days, send us an email.
Do you offer any shipping options other than USPS First Class?
If you need your shipping expedited or don’t get USPS delivery at your address, make note of it when placing your order or send us an email and we’ll provide alternative shipping options and cost estimates.
My tracking info says “delivered” but I haven’t seen my package.
We've seen this happen occasionally with USPS delivery. Please give it 1-2 extra days and if your package is still missing, send us an email.
I ordered a custom ID tag and it didn’t come with the rest of my order?
For US orders, we have your ID tags be shipped directly from our engraver. It can take an extra 1-3 business days for the tags to be processed. Please be on the lookout for a separate mailer in the next few days.
For international orders, we hold your order until we get the tags back from our engraver to ship everything together. Please allow extra time for this, you’ll receive an email confirmation from us once your order ships.
RETURN & EXCHANGE
Can I exchange a product if I ordered the wrong size?
Yes. We will help you get the right size for your pup if you happened to order the wrong size. Send us an email and let us know your order number and what size you need. Please note you may be asked to cover any difference in product cost or a return shipping fee of $3.95.
How do I return a product I purchased online?
Send us an email and let us know your order number and the item you wish to return. We provide printable return labels for $3.95 which we deduct from your refund. Refunds are issued on inquiries received within 30 days of order delivery, otherwise we offer store credit. For returns to be accepted, products must be in resellable condition, free of dirt or dog hair.
- I’m local to San Francisco. Can I pick up my order that I placed online?No problem! As long as we have the product you ordered in stock at our studio, you’re welcome to pick up in person. If your order incurred a shipping fee and you ended up picking up in person, we’ll issue a refund for that amount. Please email us in advance to make an appointment so we don’t miss you.
My pup grew out of OR chewed through the current Wildebeest gear, do you offer any discount on replacement gear?
Yes. All of our products are covered under the Wild4life Warranty. We offer a 25% discount if you wish to replace your out-grown puppy gear, chewed gear and worn-n-torn gear. Email us to get your warranty inquiry started.
I received a defective product. Can I get a replacement?
Of course! It’s rare, but manufacturing defects can happen and if you believe you’ve received a defective product from us, send us an email with a photo of the product and we’ll send you a replacement for free.
I bought a Wildebeest product from a retail store other than your website. Is my gear still covered under your warranty?
Yes. However, we do need to see some sort of proof that it was indeed our gear that you had, such as a photo of the product, or of your pup wearing our product, or the sales receipt from your purchase.
My pup’s in between sizes, I’m not sure what size to get?
We would suggest getting the bigger size, however if you are ever unsure you are always welcome to email or DM us on Instagram. Make sure to include your pups girth, weight, length, age... any info that would help us figure out the best size for your pup.
Can my dog & I come into your studio for a fitting?
Yes. Locals or visitors are welcome to come into our studio during business hours to get fitted and geared up. Please email us in advance to set up an appointment so we don’t miss you.
What’s the best way to know when a backordered item will be available?
You can start by signing up for our newsletter or following us on Instagram to hear about restocked items. We also make a note in the product description on our site any info related to the backordered item or restock date.
Can I find your products at my local pet store?
It depends. We work with a number of pet stores all around the country and they may be carrying the Wildebeest product you’re looking for. Different stores carry different products from us so our online shop will be the most comprehensive place where you can access our entire line of products, but we understand you may want to see our products in person before purchasing. Call and ask your local store about Wildebeest or email us to find your nearest store carrying Wildebeest.