FAQ

We would suggest getting the bigger size, however if you are ever unsure you are always welcome to contact us. Make sure to include your pups girth, weight, length, age... any info that would help us figure out the best size for your pup.

Your Wildebeest gear, including the All Weather Jacket can be washed as needed to keep clean.

- Spot-clean: Gently scrub with mild, colorfast soap/detergent using a soft brush or sponge.

- Machine-wash: Wash on delicates cycle with cold water and mild, colorfast soap/detergent. Use a mesh bag to keep it contained and separated from the rest of your load.

- Hang-dry by air or tumble-dry with low or no heat.

- Do not use high heat when washing and drying. Do not iron.

You can start by signing up for our newsletter or following us on Instagram to hear about restocked items. We also make a note in the product description on our site any info related to the backordered item or restock date.

Generally no. However, there are certain items that we may be trying and product testing, such as an XXL size Linden Harness. Contact us to let us know your needs -- even if we're not able to serve you now, your inquiry will help us gauge the demand for new products / sizes and perhaps make it happen someday!

It depends. We work with a number of pet stores all around the country and they may be carrying the Wildebeest product you’re looking for. Different stores carry different products from us so our online shop will be the most comprehensive place where you can access our entire line of products, but we understand you may want to see our products in person before purchasing. Call and ask your local store about Wildebeest or contact us to find your nearest store carrying Wildebeest.

Yes. Locals or visitors are welcome to come into our studio during business hours to get fitted and geared up. Please contact us in advance to set up an appointment so we don’t miss you.

We occasionally cover in-depth product info and various topics that we think will be helpful for our customers and all dog parents. Check out the Wildebeest Tips & Guides Blog!

We're able to make edits to it on our end as long as your order has not been processed yet.
Contact us before placing a new / additional order and we can help update your existing order.

If you already placed a new or additional order, let us know and we'll cancel or combine your orders if possible.

We usually process and ship orders within 1-2 business days. You'll receive a shipping notification with tracking info once your order is labeled for shipping. From then it can take up to 12 business days via economy shipping method.

More info on the shipping timeline and available options >>>

If you don’t get USPS delivery at your address or don't want to opt in for the "Express Shipping" option, add a note to your order or send us an email right after placeing your order. We’ll provide any alternative shipping options and cost estimates.

More info on the shipping timeline and available options >>>

We see this happen occasionally with USPS delivery. Please give it 1-2 extra days and if your package is still missing, send us an email.

Your ID tags are shipped directly from our engraver so it will arrive separately from the rest of your order. It can take an extra 1-3 business days for the tags to be processed + transit time.

We're currently not taking ID tag orders for international orders. Sorry!

Yes. We will help you get the right size for your pup if you happened to order the wrong size. Send us an email and let us know your order number and what size you need. You will be asked to cover any difference in product cost. For US addresses only, if you decide to have us send you a printable return label starting at $5.95 depending on the weight of your return.

Send us an email and let us know your order number and the item you wish to return. Please do not send back items without having contacted us first. We can provide a printable return label (US addresses only) starting at $5.95 upon your request and deduct from your refund. Refunds are issued on inquiries received within 30 days of order delivery, otherwise we offer store credit. For returns to be accepted, products must be in resellable condition, free of dirt or dog hair.

No problem! As long as we have the product you ordered in stock at our studio, you’re welcome to pick up in person. If your order incurred a shipping fee and you ended up picking up in person, we’ll issue a refund for that amount. Please email us in advance to make an appointment so we don’t miss you.

Yes. All of our products are covered under the Wild4life Warranty. We offer a 25% discount if you wish to replace your out-grown puppy gear, chewed gear and worn-n-torn gear. Email us to get your warranty inquiry started.

Check out our Linden Harness fitting & desensitizing tips too.

Of course! It’s rare, but manufacturing defects can happen and if you believe you’ve received a defective product from us, send us an email with a photo of the product and we’ll send you a replacement for free.

Yes. However, we do need to see some sort of proof that it was indeed our gear that you had, such as a photo of the product, or of your pup wearing our product, or the sales receipt from your purchase.

We sure do! Through Beest Rewards, we offer different ways you can earn and redeem points instantly and over time. And when you make a referral you & your buddy can both enjoy perks so make sure to sign up!

No problem! Contact us with your order number and we'll make the adjustment manually for you on our end.

Yes! Please fill out our wholesale application form HERE.

You can learn more about our Ambassador program and apply HERE.

Yes! You can learn more about our Pro Beest program HERE.

Yes! To start an affiliate partnership with Wildebeest, please connect with us HERE.

Yes! Please contact us if you're looking for product donations, fundraiser sponsorships, etc. You can also learn more about our Rescue & Shelter partnerships HERE.