Exchange & Return
We do the best to make our gear work for everyone. But you may not find the right style or size the first time around, or ever. We're here to help!
START RETURN OR EXCHANGE
Wildebeest Exchange & Return Policy
- Reach out to us with your return or exchange inquiry within 30 days of order delivery.
- Please do not send back items without connecting with us first.
- Order number, name or contact info must accompany the returned item.
- Returned items must be in an unused condition for a full refund or exchange.
- Store credit will be issued for items returned used (fur, dirt, scratch), washed, damaged, altered or with other noticeable imperfections.
- Refund is issued after returned item has been evaluated by us. You'll be notified via email.
- We will cover the cost of shipping out an exchange once (limited to US)
- Return postage is not covered unless we made a mistake on your order or you received a defect.
- Return label can be provided for $5.95 within the US. No int'l return labels are available at this time.
- We don't cover the cost to resend orders that are returned due to incorrect/insufficient shipping address. Please make sure your shipping info is correct and up to date.
- If you choose to use your own return label, we suggest getting tracking in case gets lost in transit.
Wildebeest / Returns
2169 Folsom St. S103
San Francisco, CA 94110