Wild4Life Warranty

Unexpected things happen in life with our beests.
Wild4Life Warranty helps extend the lifetime of your favorite gear, so you & beest can keep going!

So What's Covered Under Warranty?

Free Repairs For Life

Did your gear get chewed up or partially damaged?
Send your gear back and we'll repair it for free. Over and over. For life.
Contact us first so we can assess repairability.

2023 Summer Closures

Our repair shop will be closed from June 11 - July 23.
Any items received during this period will be repaired in the order they were received when services resume on July 24. For urgent replacement needs, contact us at warranty@wildebeest.co.

Replacement Discount

Outgrown your puppy gear? Worn+torn beyond repair?
Just time to freshen up your well-loved Wildebeest item?
We'll give you a lifetime 25% discount towards new replacements
so you & beest can stay happy in your favorite gear :D

Defects

Rare, but our products are made by humans so mistakes happen.
If you believe that you received a defective item, contact us and we'll make it right!

Got A Warranty Question?

Email warranty@wildebeest.co and let us know what's going on. We'll get back to you with the next steps!

Wild4Life Warranty Policy

The cost for us to send repaired items back to you is not covered. Please be prepared to pay postage.
We often ask for photos to identify issues you may be having with your gear. Please be prepared to email us some photos.
Chewed gear is not considered a manufacturer's defect. Include a photo of your gear in your warranty inquiry to help us facilitate either a repair or replacement process for you.
Our repair turnaround time is usually within 7 days of receiving your gear, but it can take longer. We'll let you know if we see unexpected delays.
If you're sending products back for repair, your gear must be washed and clean for our handling. Plus this makes the repair process go a LOT faster.
If you're sending products back for repair, we suggest getting tracking in case gets lost in transit.

Repairs Return Address

Wildebeest / Repairs
2169 Folsom St. S103
San Francisco, CA 94110