We understand that our gear may not be the right fit for your pup the first time around, or ever.
We are happy to accept your return or exchange under these conditions:
- Inquiry received by email within 30 days of order delivery. Do not send back items without having contacted us first.
- Returned item must be in new condition for a full refund or an exchange.
- Order number, name or contact info must accompany the return item.
- Refund is issued after return item has been received by us.
- We're not responsible for return postage unless we made a mistake on your order.
- We're not responsible for your lost return item -- get tracking!
- We will cover the cost of shipping out an exchange once (limited to US).
- We can provide a printable return label for $4.95 within the US. The amount is deducted from your refund or billed to you if it's an exchange. Sorry, no return labels are available for int'l addresses at this time.
- If you choose to use your own label, send your return item to:
Wildebeest / Returns
2169 Folsom St. S103
San Francisco, CA 94110
To start your return or exchange, email us at firstname.lastname@example.org.