To find the best size for your dog, start by checking our SIZE CHART under each product.

If your dog is in between sizes, we suggest trying the bigger size first. You can always make returns or exchanges within 30 days of order received. Consider opting in for the "Free Return Coverage" when you place your order.

If you're still unsure about sizing, scroll to the bottom of this page to send us an email -- include the product you're interested in, your dog's girth, neck, back length, weight, age, etc., and we'll suggest the best size for you.

Your Wildebeest gear can be washed as needed to keep clean.

- Spot-clean: Gently scrub with mild, colorfast soap/detergent using a soft brush or sponge.

- Machine-wash: Wash on delicates cycle with cold water and mild, colorfast soap/detergent. Use a mesh bag to keep it contained and separated from the rest of your load.

- Hang-dry by air or tumble-dry with low or no heat.

- Do not use high heat when washing and drying. Do not iron.

Generally no. However, we're always open to hearing what your needs are -- even if we're not able to serve you now, your inquiry will help us gauge the demand for new products and sizes, and perhaps we can even make it happen someday!

Yes! Locals and visitors are welcome to visit us during studio hours for in-person gear fittings, repairs and purchases. Scroll down to the bottom of this page to send us an email and make an appointment in advance.

Studio Hours | By appointment only
Mon - Fri: 10am - 3pm PST
Sat - Sun: Closed

Address: 2169 Folsom St. S103 San Francisco, CA 94110

All of your Wildebeest products are covered under the Wild4Life Warranty. We offer a 25% discount when you replace your gear that's outgrown, chewed or worn-n-torn overtime.

Email us at hello@wildebeest.co to get your warranty process started.

It depends on the product. While most harnesses, collars and damaged hardware can be repaired, other products need to be assessed the damage and repairability.

All of our warranty repairs are done FOR FREE (excluding postage).

Send us an email at hello@wildebeest.co and include some photos that illustrate the damage clearly. We'll get back to you with the next steps.

Absolutely! To get started, send us an email at hello@wildebeest.co and include a photo of your Wildebeest product, or of your pup wearing it, or the sales receipt from your original purchase to help us verify that the product you have is indeed made by Wildebeest.

For more info: Wild4Life Warranty

Your Wildebeest product may have been discontinued since your purchase. In this case we will assess repairability and/or offer a warranty discount towards a comparable product that is currently in-stock.

For more info: Wild4Life Warranty

No problem! Send us an email at hello@wildebeest.co. Include your order number and the discount/reward code that you'd like us to apply and we'd be happy to make the adjustment on our end.

If you have store credit with us, make sure you're logged into your account. You can then find and apply any existing credit under the Payment section on the Checkout page.

Your order is typically processed and fulfilled within 1-2 business days of the order being placed. Then, based on the shipping option you selected during checkout, it can take 2-10 business days within the contiguous U.S and up to 25 business days internationally to reach you.

To receive timely shipping and tracking notifications, make sure to enter your correct email address when placing your order.

Find more details on our Shipping info and policy.

We offer flat shipping rates for domestic US addresses -- $6.95 for economy and $12.95 for express.

International shipping rates are calculated based on your order weight, value and shipping destination.

To get an accurate shipping estimate for your order, add your items to the cart, navigate to the Checkout Page and enter your shipping info.

If USPS doesn't serve your shipping address, send us an email at hello@wildebeest.co before placing your order. We’ll provide alternative shipping options and cost estimates.

Email us at hello@wildebeest.co as soon as possible. If your order has not been processed yet, we'd be happy to help update your existing order.

If you already placed a new or additional order, let us know and we'll cancel or combine your orders if possible.

If your order has been shipped out before we could apply any change requests, you can start a return or exchange as necessary using our return portal.

Any order that is returned to us due to incorrect/insufficient shipping information will be subject to shipping fees when re-shipped. Please make sure your shipping info is correct and up-to-date.

We see this happen occasionally, especially with orders being delivered by USPS.

Please allow 1-2 extra business days and if it's still missing, send us an email at hello@wildebeest.co.

Your ID tags are typically shipped directly from our engraver, arriving separately from the rest of your order. It can take an extra 1-2 business days for the tags to be processed before being mailed out so please be patient.

The Custom ID tags are only available for domestic orders with US shipping addresses only at this time.

As long as we have the product you're looking for in stock at our studio, you’re welcome to pick up/return/exchange in person during studio hours: M-F 10am-3pm.

Any shipping fee incurred will be adjusted when you pick up in person. Send us an email in advance at hello@wildebeest.co to make an appointment so we don’t miss you.

Wildebeest, meaning "wild beast" in Dutch/Afrikaan, is also an African mammal that roams and makes the Great Migration across the Serengeti by the millions.

We were inspired to name our brand Wildebeest, to bring the authentically wild and adventurous nature out of both us humans and our "Beests", together.

Yes. We love connecting with like-minded retailers who are looking to build a partnership!

Place your order with us today on Faire.

Or fill out our wholesale application form to get set up and shop on our wholesale portal directly.

Yes. Send us an email at hello@wildebeest.co and we'll get back to you with your discount code.

Yes. We do occasionally and on a case-by-case basis. Connect with us on our social channels and send us an email at hello@wildebeest.co to explore a potential partnership.

Yes. As a proud member of 1% For The Planet, we give 1% or more of our revenue each year to various environmental and animal welfare causes that we support.

Send us an email at hello@wildebeest.co with your donation inquiries and fundraiser sponsorships and we'll get back to you.